Privacy Policy

Welcome to Davanni's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website davannispizza.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (https://davannispizza.rest), as well as any related services, sales, marketing, or events. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Davanni's is a food service business operating in the United States. We are dedicated to providing our customers with high-quality food and an exceptional dining experience, whether in-person or through online ordering and delivery services.

For all privacy-related inquiries, you may contact us using the information below:

2. Information We Collect

We collect information about you in a variety of ways to ensure we can deliver our services, process your orders, and improve your overall experience with Davanni's. The categories of information we collect include the following:

2.1 Personal Information You Provide to Us

When you interact with us — such as when you create an account, place an order, subscribe to our newsletter, contact customer support, participate in promotions, or fill out a form on our website — you may voluntarily provide us with personal information. This may include:

• Contact Information: Your full name, email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password when you register for an account on our website.
• Order and Transaction Information: Details of the food items you order, special instructions, billing information, and payment details (note: full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers).
• Communications: Any messages, feedback, reviews, or other content you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences regarding receiving promotional communications from us.
• Loyalty Program Information: If you participate in any rewards or loyalty program we offer, information related to your membership and points accumulation.

2.2 Automatically Collected Information (Usage Data)

When you visit our website, certain information is automatically collected by our servers and analytics tools. This usage data may include:

• Your Internet Protocol (IP) address
• Browser type and version
• Operating system and platform
• The pages you visit on our website, the time and date of your visit, and the time spent on those pages
• The URLs you accessed before and after visiting our website (referring/exit pages)
• Clickstream data and navigation paths through our site
• Search queries entered on our website
• Error logs and crash reports

2.3 Device Information

We may collect information about the device you use to access our website or services, including:

• Device type (desktop, laptop, mobile phone, tablet)
• Device identifiers and hardware model
• Mobile network information
• Operating system and version
• Screen resolution and language settings

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small data files stored on your browser or device that help us recognize you on return visits, remember your preferences, and understand how you interact with our website.

The types of cookies we use include:

• Essential/Strictly Necessary Cookies: Required for the basic functionality of our website, such as maintaining your shopping cart and enabling secure logins.
• Performance and Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics) so we can improve its functionality and content.
• Functional Cookies: Allow our website to remember your preferences and settings for a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings or through our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information, please refer to our Cookie Policy.

2.5 Location Information

With your permission, we may collect information about your approximate or precise location to facilitate delivery services, show you nearby locations, and provide location-relevant content. You may withdraw location permissions at any time through your device or browser settings.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we may use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including arranging delivery or pickup
• Create and manage your account on our website
• Process payments and prevent fraudulent transactions
• Send you order confirmations, receipts, and delivery status updates
• Respond to your questions, inquiries, complaints, and customer support requests
• Administer loyalty programs, promotions, contests, and sweepstakes

3.2 Analytics and Website Improvement

• Monitor and analyze usage trends and activity on our website to understand how customers interact with our services
• Diagnose technical problems and improve the security, performance, and functionality of our website
• Develop new features, products, and services based on customer behavior and feedback
• Conduct internal research, data analysis, and business intelligence activities

3.3 Marketing and Communications

• Send you promotional emails, newsletters, and offers about our food items, specials, and new menu additions — but only where you have consented or where we have a legitimate interest and legal basis to do so
• Personalize the content and advertisements you see on our website and on third-party platforms
• Retarget website visitors with relevant ads on social media and other digital channels
• Measure the effectiveness of our marketing campaigns and promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Comply with applicable federal and state laws, regulations, and legal processes
• Enforce our Terms of Service and other applicable agreements
• Protect the rights, property, and safety of Davanni's, our customers, employees, and the public
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities

4. Legal Basis for Processing Your Information

In the United States, our collection and use of your personal information is governed primarily by applicable federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) which governs unfair or deceptive data practices. We rely on the following bases for processing your personal data:

• Contractual Necessity: Processing is necessary to fulfill orders you have placed with us or to comply with our contractual obligations to you.
• Legitimate Interests: We process data where it is in our legitimate business interests to do so, provided those interests are not overridden by your rights and interests.
• Legal Obligation: We process data where required by applicable law, regulation, or legal process.
• Consent: Where required by law, we will ask for your explicit consent before processing your personal data for specific purposes such as marketing communications.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services. These may include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, or similar processors).
• Delivery and Logistics Partners: To fulfill food delivery orders.
• Email and Marketing Service Providers: To send transactional and promotional emails on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and user behavior.
• Customer Support Platforms: To manage and respond to customer inquiries efficiently.
• Cloud Hosting and IT Service Providers: For website hosting, data storage, and cybersecurity services.

All third-party service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain the confidentiality and security of your data.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including but not limited to:

• Compliance with a court order, subpoena, or legal process
• Requests from government agencies, including law enforcement authorities
• Protection of the rights and safety of Davanni's, our customers, or third parties
• Investigation of potential violations of our Terms of Service or applicable law

5.3 Business Transfers

In the event that Davanni's undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information.

5.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information (data that cannot reasonably be used to identify you) with third parties for research, marketing, analytics, and other purposes. This type of information sharing does not constitute a "sale" of personal information.

6. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to employees, contractors, and service providers who need it to perform their job functions, and they are subject to strict confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors and do not store full payment card details on our servers.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Incident Response: We maintain procedures for detecting, reporting, and investigating data security incidents.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law, including any applicable state data breach notification requirements.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States privacy laws.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business or commercial purpose for collecting it, and the third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information as that term is traditionally understood, but you may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to only what is necessary to provide services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you a different level of service for exercising your privacy rights.

To submit a CCPA/CPRA request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will verify your identity before processing your request and respond within 45 days, with the possibility of a 45-day extension where reasonably necessary.

7.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, you may exercise the following rights with respect to your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our systems, subject to applicable legal obligations.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to such withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to verifiable requests within a reasonable time frame and in accordance with applicable law.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow our website to remember information about your visit.

We use the following categories of cookies:

You can control cookie settings through your browser. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a new cookie is set. Please note that refusing cookies may impact the functionality of our website. For full details on our cookie practices, please visit our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

When your personal information is no longer required, we will securely delete or anonymize it. In some cases, we may retain anonymized or aggregated data that cannot be used to identify you for longer periods for research and analytical purposes.

10. Children's Privacy

Davanni's does not direct its services to minors under the age of 18. If you are under 18, please do not use our website or provide us with any personal information. We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information from our records as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

11. International Data Transfers

Davanni's is a United States-based business, and our website and services are primarily directed at users located in the United States. Your personal information is collected and processed on servers located within the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you acknowledge and consent to the transfer of your information to the United States.

United States data protection laws may differ from the laws of your country of residence. We take reasonable steps to ensure that any international data transfers are conducted in accordance with applicable law and that your personal information remains protected at a level consistent with this Privacy Policy.

If you have questions or concerns about international data transfers and how they affect your personal information, please contact us at [email protected].

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not owned or controlled by Davanni's. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the privacy practices, content, or policies of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not imply our endorsement of that site, its operators, or its content.

13. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not wish to be tracked. Currently, there is no uniform industry standard for recognizing or responding to DNT signals. Our website does not currently respond to DNT signals. However, you may opt out of certain tracking activities by adjusting your cookie settings or by using the opt-out tools described in this Privacy Policy.

14. FTC Compliance and Consumer Protection

We are committed to complying with the Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce, including with respect to privacy and data security. We strive to ensure that all representations we make about our privacy practices are accurate, truthful, and not misleading.

We do not engage in any practices that are materially inconsistent with the representations made in this Privacy Policy. If we become aware of any discrepancy between our stated practices and our actual practices, we will take prompt corrective action.

Consumers who believe that Davanni's has violated their privacy rights or engaged in unfair or deceptive data practices may file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint or by calling 1-877-382-4357.

15. Filing a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us directly first so we can work to resolve your concern. You may contact our privacy team at:

We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 30 days of receipt. If we require additional time to investigate, we will notify you of the expected resolution timeline.

If you are not satisfied with our response or believe that we have not adequately addressed your concern, you may escalate your complaint to the appropriate authority:

15.1 For All U.S. Residents

• Federal Trade Commission (FTC): The FTC is the primary U.S. federal agency responsible for consumer protection, including data privacy matters.
  Website: www.ftc.gov
  Complaint Portal: reportfraud.ftc.gov
  Phone: 1-877-382-4357

15.2 For California Residents

• California Privacy Protection Agency (CPPA): The CPPA is the state agency responsible for enforcing the CCPA/CPRA.
  Website: cppa.ca.gov
• California Attorney General: The California AG may also receive privacy complaints from California residents.
  Website: oag.ca.gov/privacy

15.3 For Residents of Other States

If you reside in a state with specific privacy laws (such as Virginia, Colorado, Connecticut, Utah, Texas, or others), you may also have the right to appeal our decision regarding your privacy rights request to your state's Attorney General or designated privacy authority. Please consult your state's official government website for specific filing procedures.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage or other prominent location
• Send you an email notification if you have an account with us or have subscribed to our communications (where applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are here to help and take your privacy inquiries seriously.

We strive to respond to all privacy-related inquiries within 10 business days. For formal rights requests (such as CCPA/CPRA requests), we will respond within the time frames required by applicable law.